Política de reembolso
Returns & Refunds
We want you to love the lamp as much as we do. If you don't, you have 30 calendar days from the day it arrives to send it back.
How to return an order
- Email us at negociofamiliar2407@outlook.com with your order number and the reason.
- We reply within 48 hours with the instructions and the return address.
- Ship the item back. Once we receive it and check its condition, we refund you.
Conditions
- The item has to come back in the same condition you got it: unused and in its original packaging.
- Return shipping is on the customer, unless the item arrived defective, broken or it wasn't what you ordered. In that case we cover it.
- We can't accept returns on items damaged by misuse, by knocks after delivery, or by an incorrect installation.
Items that arrive broken or defective
Email us within 7 days of delivery with photos of the item and the packaging. We'll ship you a new one at no cost or refund you in full, whichever you prefer. You don't need to send the broken piece back.
Refunds
Once the return is approved, the refund goes back to the same payment method you used. It usually shows up in your account within 5 to 10 business days, depending on your bank. We email you the moment we issue it.
Cancellations
If you want to cancel an order, email us as soon as you can. If it hasn't left the warehouse yet, we cancel it and refund you in full. If it has already shipped, you'll need to handle it as a regular return.
Optional add-ons
The add-ons you can put in your cart (shipping protection and priority processing) are services: they're used up as we prepare and ship your order, and they aren't refundable once the order has shipped.
Questions about a return? negociofamiliar2407@outlook.com